A new Which? investigation has found that the confusing care system is driving people to breaking point, with those not eligible for state funding often struggling to get basic advice.
Which? asked 30 people across the UK to keep a diary as they tried to get advice and organise care for their partners, parents or themselves.
The research found that people are facing a maze of confusing advice and information, with families feeling distressed when trying to make care arrangements and having to resort to complaining to get things done. One described the process of arranging care as a ‘lottery’.
Surprisingly, those who aren’t eligible for state funding often fare the worst in information and advice, with some people wrongly told that they could not get council support to help them assess their needs.
The little help and little signposting that people did get can be just as confusing, with many left drowning in a sea of jargon and bureaucracy. Which?’s research found that it’s not always clear to people what roles different professionals play, and people are being pushed from pillar to post and having to repeat key information.
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